Shipping & Returns
We ship worldwide.
We accept returns within 14 days of delivery for domestic orders. After 14 days, we cannot offer a refund or exchange -- any returns sent to us outside of the 14 day window will be returned to the shipper. Domestic orders will receive a pre-paid shipping label. All international orders are responsible for paying for shipping labels and shipping their returns back themselves.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
To complete your return, we require a receipt or proof of purchase.
HOW TO RETURN
To return a product, please email us at firstname.lastname@example.org to receive a pre-paid shipping label. Please include your order number in the subject of the email.
For domestic orders: Please note that we charge a flat rate of $10 for shipping returns. The cost of shipping a returned item will be deducted from your refund, once approved. Original shipping costs are non-refundable.
Orders must be shipped back within 5 business days after receipt of the return shipping label provided by Strawberry Western. Any orders shipped after 5 business day will not qualify for a refund and will be immediately shipped back to you.
For international orders: All international customers are responsible for paying for shipping labels and shipping their returns back themselves. Original shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We are currently unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
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